Terms and Conditions

1) How do I cancel the order?

To cancel an order, please find the “Help” option in the order details page under “My Orders”. Click through the help section to reach gramOsetu craft Support on WhatsApp or mail us to gramosetucrafts@gmail.com. You can request a cancellation there.

2) When can I cancel my order?

In case you would like to cancel an order, you can request to do so before the item(s) are shipped by us.

3) Can I return part of the order?

Yes, you can initiate a partial return where part of the order is placed under a return request. Please reach out to gramOsetu craft Support for initiating the return. After considering the order, any refund will be initiated accordingly.

4) Which items are not eligible for return or exchange?

Returning /exchange of the product will not be accepted when the customer has no valid reason for returning the product. As a general rule live organic products like live plants, perishable goods such as food, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases are not returnable. Also, returns will not be accepted under the following conditions:

Product is damaged by customer.
Product is used/altered by customer.

Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered with.
If request is initiated after 48 hours of order delivery.
Any free product provided with the order.

5) What to do if damaged items getting delivered?

If your package appears damaged, and upon opening it if you find the product damaged, email us at gramosetucrafts@gmail.com within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.

i) Make a note of the damage on the courier’s copy of the way bill, and a copy of the way bill, which you retain. Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.

ii) Please notify gramOsetu craft directly within 2 days of receipt of the product if there is damage along with the details of the damage.

iii) Also send us unpacking video & images of the product with close ups of the damaged portion(s).

When you email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the product back in the original packing materials and container. As soon as we receive your returned product, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.

Unfortunately, replacements are not available for one–of-a-kind works (customized product) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.

6) What to do if you receive wrong items – not according to your order?

Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. email us at gramosetucrafts@gmail.com. Please provide us with the following:

i) Details of your order number and the item/s included in your order.

ii) Invoice number accompanying your order

iii) Consignment number of the courier’s way bill

iv) Also send us unpacking video & images of the product with close ups of the damaged portion(s).

When email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.

7) ***Refund policy: We follow easy return policies but customer need to be honest & follow some basic guidelines.

i) When order cancelled before shipping, full amount will be refunded by gramOsetu craft. We process the refund within 24-48 hours of the request. Once processed, the refund amount will reflect back in account as per following conditions

a) Prepaid Orders – Amount is refunded back to the original mode of payment. It will reflect within 4-7 business days depending on the original mode of payment.

b) Cash on Delivery – If the order amount was paid in cash/card on delivery, we will initiate a bank transfer to the account details shared by you while raising the refund request.

ii) When order cancelled after shipping, amount deducted after packing charge & courier charge, will be refunded.

iii) When product returned by customer, refund amount will be decided by gramOsetu craft team after validation of returned product. The general guidelines you must have to adhere, are:

a) You must have to send proper unpacking video. Video should not be edited or cut in between.

b) You must have to send clear image of shipping label, shipping invoice, received package (before unpacking) & product.

c) You must have to follow other guidelines mentioned above. Return shipping charge will be deducted from refund amount.

iv) When damaged item received, we will refund full amount after validating above mentioned guidelines.

v) When wrong item received– not according to your order, we will refund full amount after validating above mentioned guidelines.

8) Privacy Clause

At gramOsetu Craft, we are committed to protecting your privacy and ensuring the security of your personal information. When you request a cancellation, we may collect information such as your name, contact details, order number, and any additional information necessary to process your request. This data will be used exclusively for the purpose of managing and fulfilling your cancellation request.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your explicit consent. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and secure.

Your personal information is protected by industry-standard security measures, and we take all reasonable steps to ensure its safety. We retain your information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

In compliance with data protection regulations such as GDPR and CCPA, IT-Act: 2000 you have the right to access, correct, or request the deletion of your personal information at any time. Should you have any concerns about your privacy or the use of your personal data, please contact us at gramosetucrafts@gmail.com, and we will address your concerns promptly.

9) Shipping Policy

At gramOsetu Craft, we are dedicated to ensuring that your orders are delivered promptly and securely. Please review the following details regarding our shipping practices:

a. Order Processing Time:
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

b. Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options, including standard and expedited services, with estimated delivery times provided during the checkout process.

c. Shipment Confirmation & Order Tracking:
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

d. International Shipping:
We currently do not ship outside of India.

e. Shipping Restrictions:
Please note that certain items may be subject to additional shipping restrictions due to their size, weight, or destination. These restrictions will be communicated during the checkout process.

f. Damages:
Primarily gramOsetu Craft is not liable for any products damaged or lost during shipping, however we do through follow-up with trusted courier partners. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

g. Address Changes:
If you need to update your shipping address, please contact us immediately. We cannot change the shipping address once the order has been dispatched.

h. Shipping Delays:
Please be aware that shipping delays may occur due to unforeseen circumstances such as natural disasters, strikes, or holidays. We will notify you promptly if there is a significant delay in the delivery of your order.

i. Returns and Exchanges:
For information on returns and exchanges, please refer to our “Refund Policy” section.

If you have any questions regarding our Shipping Policy, please contact us at gramosetucrafts@gmail.com.

10) Terms & Conditions

Welcome to gramOsetu Craft. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

a. Acceptance of Terms:
By accessing or using any part of our website, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

b. Modifications to the Service and Prices:
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

c. Product Availability:
All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. Descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We also reserve the right to discontinue any product at any time.

d. Accuracy of Information:
We strive to ensure that all information on our website is accurate and up-to-date. However, we cannot guarantee that the content on this site is free of errors, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

e. Payment Terms:
All payments must be received in full before products are shipped. We accept payment through various methods as indicated on our website. In the event of a payment dispute, we reserve the right to cancel your order or suspend your account.

f. Limitation of Liability:
To the fullest extent permitted by law, gramOsetu Craft shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or the inability to use, our website or products, including but not limited to reliance on any information obtained from the site, mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation, or any failure of performance.

g. Governing Law:
These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Your Country/State].

h. User Responsibilities:
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.

i. Intellectual Property:
All content, including but not limited to text, graphics, logos, images, and software, is the property of gramOsetu Craft or its content suppliers and is protected by international copyright laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

j. Termination:
We reserve the right to terminate your access to our site or any part of it at our sole discretion, without notice, for conduct that we believe violates these Terms & Conditions or is harmful to other users of the site, us, or third parties, or for any other reason.

k. Changes to Terms & Conditions:
We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

If you have any questions regarding our Terms & Conditions, please contact us at gramosetucrafts@gmail.com.